Send & Return policy

DELIVERY
Orders before 15:00 will be despatched on the same day.
Orders placed during the weekend will be despatched on the following Monday.

Delivery Times:

  • The Netherlands: 1 working day
  • Belgium: 1 – 2 working days
  • Germany: 1 – 2 working days
  • France: 2 – 3 working days
  • United Kingdom: 2 – 3 working days
  • Austria: 2-4 working days

For all orders placed, Customers will receive a Track & Trace code enabling them to track the progress of their shipment at any time.

SHIPPING COSTS
Netherlands: Free shipping for orders over € 50, – | Orders below € 50 will incur a shipping fee of € 4.95
Belgium: € 8 per shipment
Germany: € 16 per shipment
France: € 16 per shipment
United Kingdom: € 16 per shipment
Austria: € 16 per shipment

Rest of Europe – priced on request, please email [email protected] for details

RETURN OF GOODS

Can I return products ordered from the webshop?
Regrettably, we may not be able to credit the purchase price in the following cases:

  • If the products are used, damaged or incomplete
  • If the items have been received more than 14 days ago

Do I have to pay for the return?
Yes, all costs for returning items must be paid for by the customer.

Before any products are returned, a notification must be sent in advance to [email protected].
Items for return should be sent in their original packaging back to:

Flexim International BV

Buys Ballotstraat 4
1704 SK Heerhugowaard
The Netherlands

A letter should also be included within the return package stating the following details:
Order number, order date, article number, number of items and reason for return.

When will I get my money back?
Once we have received and approved the returned product, we will process the refund for the entire purchase amount as soon as possible, and no later than 14 days after notification.